Job Description
Join GlobalConnect Solutions as a Part-Time Customer Service Specialist in vibrant Jacksonville, FL! We're seeking passionate individuals to deliver exceptional support while enjoying a flexible schedule. Our modern downtown office offers collaborative spaces and a supportive culture focused on growth. Perfect for students, parents, or professionals seeking work-life balance without compromising impact.
Responsibilities
- Handle 25-30 inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and account issues with first-contact resolution excellence
- Document interactions in CRM system with 98% accuracy
- Collaborate with sales team to identify upsell opportunities
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in bi-weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with Zendesk and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic knowledge of CRM systems
- Positive attitude and problem-solving mindset