Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Service Specialist in Raleigh, NC! We're seeking a passionate individual to deliver exceptional client experiences while supporting our growing tech services division. This flexible 20-25 hour/week role offers competitive pay and opportunities for professional growth in a collaborative environment.
As a cornerstone of our client relations team, you'll handle inquiries, resolve issues, and maintain satisfaction metrics. Perfect for students or professionals seeking work-life balance, this position includes hybrid work options and comprehensive training.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex client issues
- Maintain detailed documentation of client interactions and resolutions
- Identify upsell opportunities for complementary services
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Strong attention to detail and organizational abilities
- Availability to work weekends and some holidays
- Valid NC driver's license (occasional local travel required)