Job Description
Join our award-winning team as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to Ohio residents while enjoying flexible scheduling. Perfect for students, parents, or career changers seeking work-life balance.
Our dynamic environment offers competitive pay, paid training, and opportunities for advancement. If you thrive in fast-paced settings and want to make a tangible impact in your community, apply today!
Responsibilities
- Handle 20+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update and maintain client records in CRM systems
- Collaborate with support teams to resolve complex cases
- Contribute to process improvement initiatives
- Meet 95% customer satisfaction metrics
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Reliable transportation to downtown Columbus location
- Availability for 20-25 hours weekly (evenings/weekends)