Job Description
Join TechFlow Solutions as a Part-Time Customer Service Specialist and become the voice of our innovative tech brand! We're seeking energetic professionals to deliver exceptional support to our growing client base in Austin. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and opportunities for growth within our dynamic team. Perfect for students, career changers, or anyone seeking work-life balance without compromising impact.
Responsibilities
- Handle 25-30 inbound/outbound customer calls daily via phone and digital channels
- Resolve technical inquiries, billing concerns, and service disruptions with empathy
- Document interactions accurately in Salesforce CRM while maintaining quality metrics
- Collaborate with technical teams to escalate complex issues efficiently
- Participate in bi-weekly training sessions to update on product knowledge
- Support weekend and evening shifts as needed (4:00 PM - 8:00 PM)
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in tech or retail
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments with composure
- Basic technical troubleshooting knowledge for common issues
- Valid work authorization and reliable transportation to downtown Austin