Job Description
Join our dynamic team at Bluegrass Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in Louisville's thriving business district. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a collaborative environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and resolve billing discrepancies using Salesforce CRM
- Collaborate with sales team to convert leads into qualified opportunities
- Maintain detailed documentation in compliance with company standards
- Participate in weekly training sessions to refine product knowledge
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years experience in customer service or retail
- Proficiency with Microsoft Office Suite and CRM systems
- Exceptional communication and problem-solving skills
- Ability to work 20-25 hours/week including weekend shifts
- Positive attitude and adaptability in fast-paced settings
- Valid driver's license for occasional client meetings