Job Description
Join Nexus Solutions Inc. as a Part-Time Customer Service Specialist in Indianapolis! We're seeking energetic professionals to deliver exceptional support while enjoying flexible scheduling. This role offers growth opportunities in a dynamic environment where your communication skills shine. Perfect for students, career changers, or anyone seeking work-life balance without compromising on professional development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using our proprietary CRM system and troubleshooting protocols
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Maintain detailed documentation of interactions and resolutions in Salesforce
- Identify upsell opportunities and contribute to quarterly revenue targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (20-25 hours/week)
- Strong problem-solving abilities with attention to detail
- Basic understanding of SaaS products or tech industry