Job Description
Join our dynamic team at Nexus Solutions Inc. as a Part-Time Customer Service Specialist in Indianapolis! We're seeking enthusiastic professionals to deliver exceptional client experiences while supporting our growing tech solutions portfolio. Enjoy flexible scheduling, competitive compensation, and opportunities for professional growth in a collaborative environment. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for SaaS platforms
- Document interactions in CRM system with precision and attention to detail
- Collaborate with technical teams to escalate complex customer challenges
- Maintain high customer satisfaction scores through personalized solutions
- Participate in ongoing product training to stay updated on features
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently and manage time effectively
- Strong problem-solving abilities with a customer-first mindset
- Available to work 20-25 hours/week including weekend shifts