Job Description
Are you a motivated professional seeking flexible hours in New York?
Apex Talent Solutions is currently urgently hiring for a Part-Time Customer Service Representative. Join a dynamic team where your contribution directly impacts our growth.
We are looking for individuals who thrive in fast-paced environments and possess a passion for helping others. This is an excellent opportunity for those seeking work-life balance without sacrificing career growth.
- Flexible Schedule: Work part-time hours that fit your lifestyle.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Professional Development: Access to ongoing training and mentorship programs.
Apply today to secure your position in our growing New York office!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with the sales and logistics teams to ensure seamless operations.
- Maintain detailed records of customer interactions and account information.
- Identify opportunities for upselling and cross-selling products and services.
- Stay updated on company policies, products, and industry trends.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a collaborative team.