Job Description
Are you ready to kickstart your professional journey? Horizon Tech Solutions is looking for motivated individuals to join our growing team in Orlando, Florida. We are dedicated to providing top-tier support to our clients and are currently seeking passionate team members who want to learn and grow.
We value potential and attitude over experience. If you are looking for a stable career with an immediate start date, this is the perfect opportunity for you.
Why Join Us?
- Immediate Hiring: Start your career within days of applying.
- No Experience Required: We provide full paid training and mentorship.
- Career Growth: Clear pathways to advancement into Team Lead and Management roles.
Don't let a lack of experience hold you back. Apply today to become part of a dynamic team!
Responsibilities
- Customer Support: Provide exceptional service to clients by answering inquiries, resolving complaints, and providing accurate information via phone, email, and live chat.
- Issue Resolution: Identify customer needs and troubleshoot basic technical or service-related issues using our internal tools.
- Data Entry: Maintain accurate customer records and update the CRM database with detailed notes after every interaction.
- Communication: Act as the primary point of contact for clients, ensuring their satisfaction and loyalty to the brand.
- Team Collaboration: Work closely with the support team to share best practices and improve service protocols.
- Follow-up: Conduct follow-up calls or emails to ensure all customer concerns have been fully resolved.
Qualifications
- Education: High school diploma or GED is required.
- Experience: None required. We are looking for eager learners with a positive mindset.
- Computer Skills: Basic proficiency with computers, Microsoft Office Suite, and navigating web browsers.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Reliability: Ability to work full-time hours (40 hours per week) with a reliable internet connection.
- Location: Must reside in the Orlando, FL area.