Job Description
Join our dynamic team at Baltimore Community Solutions as a Part-Time Customer Service Specialist! We're urgently seeking compassionate individuals to deliver exceptional client experiences in our fast-paced downtown office. This flexible role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Immediate start available!
As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting relationships with Baltimore residents. We provide comprehensive training and a supportive environment designed for professional growth. Apply today to become part of our mission-driven organization.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve client issues efficiently using our proprietary CRM system
- Process transactions and maintain accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Uphold company standards for data privacy and security
- Support community outreach events on weekends (optional)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving abilities
- Ability to work flexible hours including evenings/weekends
- Strong attention to detail and organizational skills
- Valid Maryland driver's license (for occasional off-site duties)
- Passionate about Baltimore's community development