Job Description
Are you a motivated individual seeking a Part-Time Job in Minneapolis, MN? Apex Support Solutions is currently hiring a dedicated Customer Service Representative to join our growing team. We offer immediate start dates for qualified candidates looking for flexible work schedules.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service. We pride ourselves on a positive work environment, competitive pay, and opportunities for growth. If you are ready to advance your career today, we want to hear from you!
Why Join Us?
- Flexible part-time hours tailored to your schedule.
- Competitive hourly wage ($18 - $22).
- Immediate start available.
- Comprehensive training provided.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and chat with a focus on resolution.
- Assist customers with product information, order status, and account inquiries.
- Document all customer interactions and issues accurately in the CRM system.
- Collaborate with the sales and technical teams to resolve complex customer problems.
- Maintain a professional and positive demeanor during all customer interactions.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required; some college coursework is a plus.
- Previous customer service experience is preferred but not required for immediate hires.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Problem-solving mindset with a customer-first approach.