Job Description
Join our dynamic team at Growth Horizons Inc. and launch your career in customer service! We're urgently seeking motivated individuals with no prior experience to join our San Antonio operations. As a Customer Service Specialist, you'll be the face of our brand, providing exceptional support to our growing client base. We offer comprehensive training, career advancement opportunities, and a supportive work environment designed to help you thrive.
Our competitive benefits package includes health insurance, paid time off, and professional development stipends. If you're passionate about helping others and ready to start your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently and escalate complex issues when necessary
- Document interactions in our CRM system with accuracy and attention to detail
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics including call handling time and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- No prior experience required - we provide comprehensive training
- Strong communication skills and a customer-first mindset
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our downtown San Antonio office
- Flexibility to work occasional weekends during peak seasons
- Positive attitude and willingness to learn new processes