Job Description
Join our dynamic team at Detroit Metro Solutions and launch your career in customer excellence! We're urgently hiring passionate individuals for entry-level positions in our Toledo headquarters. As a Customer Service Specialist, you'll be the voice of our brand, delivering exceptional experiences that drive loyalty and growth. We offer comprehensive training, career advancement opportunities, and a collaborative environment where your contributions make an immediate impact. Don't miss this chance to grow with us – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM systems
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn in a fast-paced environment