Job Description
Join our dynamic team at Nexus Solutions Group in Long Beach, CA! We're urgently hiring for an immediate full-time Customer Service Specialist position. This role offers competitive pay, comprehensive benefits, and a supportive work environment. If you're a motivated professional ready to start immediately, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet daily performance and quality metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with CRM software (e.g., Salesforce)
- Ability to work flexible hours including weekends