Job Description
Are you seeking a flexible work-life balance in the vibrant city of Charlotte? Charlotte Tech Solutions is currently looking for a dedicated Part-Time Customer Service Representative to join our high-performing team.
We are committed to excellence and providing top-tier support to our clients. This role offers a unique opportunity to work in a dynamic environment while enjoying the convenience of a part-time schedule. If you have a passion for helping others and possess strong communication skills, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve product or service issues efficiently while maintaining high customer satisfaction scores.
- Process orders, returns, and exchanges accurately within company guidelines.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the sales and technical teams to resolve complex issues.
- Identify opportunities to cross-sell products and services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and a quiet workspace are essential.