Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist in the heart of Washington DC! Capital Connect Solutions is seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling. This role offers growth opportunities in a thriving tech-adjacent environment with competitive compensation and a vibrant workplace culture. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Maintain accurate client records in CRM systems with attention to detail
- Collaborate with cross-functional teams to resolve complex inquiries
- Identify upsell opportunities while maintaining client trust
- Participate in weekly training sessions to enhance service skills
- Support community outreach initiatives aligned with company values
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal communication and active listening abilities
- Ability to work flexible hours including weekends and evenings
- Strong problem-solving skills with a client-first mindset
- Valid government-issued photo ID for DC location requirements