Job Description
Coastal Support Solutions is seeking a dedicated and friendly Part-Time Customer Service Representative to join our dynamic team in Long Beach, CA. We pride ourselves on delivering exceptional support to our clients and are looking for individuals ready to start immediately and grow with us.
About the Role:
In this position, you will be the face of our brand, ensuring every customer interaction is positive and efficient. We offer a collaborative environment where your contributions are valued.
Responsibilities
- Greet and assist customers via phone, email, and in-person with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and issues efficiently and effectively.
- Process orders, returns, and exchanges accurately using our internal systems.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Collaborate with the sales and technical teams to ensure comprehensive customer satisfaction.
- Uphold company policies, procedures, and brand standards at all times.
- Identify opportunities to cross-sell products and services based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with basic computer applications and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and computer for remote support (if applicable).
- Must be available to work flexible hours, including weekends and evenings.