Job Description
Are you looking for a flexible career opportunity in the heart of Oklahoma City? Oklahoma Connect Services is seeking a dedicated and empathetic Part-Time Customer Service Representative to join our growing team. We pride ourselves on delivering exceptional support to our clients and offer a dynamic work environment where your skills will truly make an impact.
Why Join Our Team?
- Flexible Scheduling: We understand work-life balance. Enjoy the freedom to manage your hours around your personal commitments.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Access ongoing training programs and clear pathways for career advancement within the company.
- Modern Environment: Work in a collaborative, tech-forward office or from the comfort of your home (hybrid options available).
We are looking for individuals who are passionate about helping others and possess a strong attention to detail.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer complaints, issues, and questions with patience and a solution-oriented approach.
- Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.
- Collaborate with the technical and sales departments to ensure seamless service delivery.
- Provide accurate information regarding products, services, and company policies to clients.
- Identify opportunities to upsell or cross-sell products to existing clients while maintaining a helpful tone.
Qualifications
- High school diploma or equivalent; associate's degree or higher preferred.
- Previous experience in customer service, support, or retail is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable high-speed internet connection is required for remote candidates.