Job Description
Join Denver's favorite artisan coffee collective! Urban Peaks Coffee Co. is seeking passionate individuals to elevate our customer experience across three vibrant locations. As a Part-Time Customer Experience Specialist, you'll be the heart of our neighborhood cafes, crafting exceptional moments for coffee enthusiasts while supporting our mission of sustainability and community connection. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our expanding team.
We provide comprehensive training, employee discounts on premium coffee and merchandise, and a dynamic work environment where your contributions directly impact our success. Perfect for students, career-changers, or those seeking supplemental income in Denver's thriving service industry.
Responsibilities
- Deliver exceptional customer service through personalized beverage recommendations and order processing
- Operate POS systems with accuracy while maintaining efficient workflow during peak hours
- Ensure pristine store cleanliness and product presentation standards
- Actively promote loyalty programs and seasonal offerings to enhance customer retention
- Collaborate with team members during inventory counts and restocking operations
- Resolve customer inquiries with professionalism and maintain positive brand representation
- Support community events and local partnerships to strengthen neighborhood connections
Qualifications
- Minimum 6 months of customer service or hospitality experience preferred
- Ability to work flexible shifts including weekends and holidays
- Basic cash handling and point-of-sale system proficiency
- Strong communication skills with a warm, approachable demeanor
- Attention to detail in order preparation and cleanliness protocols
- Ability to multitask effectively in a fast-paced environment
- Passion for coffee culture and commitment to sustainability values
- Must be authorized to work in the United States