Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Experience Specialist in Raleigh, NC! We're urgently seeking passionate individuals to deliver exceptional service while supporting our operations across the Southeast, including Virginia opportunities. Enjoy flexible scheduling, competitive pay, and a modern work environment. Perfect for students, career changers, or professionals seeking work-life balance. Apply today and grow with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, resolve billing issues, and troubleshoot product concerns
- Collaborate with cross-functional teams to ensure seamless service delivery
- Update and maintain customer records in CRM systems
- Identify opportunities to improve customer satisfaction metrics
- Support seasonal campaigns and promotional initiatives
- Train on new products and service protocols quarterly
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or retail experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening