Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist at Metro Retail Solutions, where we're revolutionizing shopping experiences across major UK markets. This flexible role (20-25 hours/week) offers the perfect opportunity to leverage your passion for exceptional service while contributing to innovative retail initiatives. You'll be the face of our brand, creating memorable interactions that drive customer loyalty and business growth. Our London headquarters offers a vibrant, collaborative environment with modern amenities and professional development opportunities.
We're seeking a detail-oriented professional with a flair for problem-solving and a genuine enthusiasm for customer satisfaction. This position includes hybrid working options, competitive hourly rates, and the chance to work with a forward-thinking company that values work-life balance.
Responsibilities
- Deliver exceptional in-person and virtual customer support across all touchpoints
- Resolve customer inquiries and issues promptly using CRM systems
- Collaborate with retail teams to enhance service standards and operational efficiency
- Collect and analyze customer feedback to identify improvement opportunities
- Assist in developing customer retention strategies and loyalty programs
- Maintain accurate customer records and documentation in compliance with GDPR
- Participate in team training sessions to stay updated on product knowledge
Qualifications
- Proven experience in customer service or retail environment (minimum 1 year)
- Strong communication skills with excellent written and verbal abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends and occasional evenings
- Strong problem-solving skills with a customer-centric approach
- Basic knowledge of retail operations and customer journey mapping
- UK work authorization and right to work in the UK