Job Description
Join our dynamic team at Innovate Solutions Group in Wichita! We're seeking a passionate Part-Time Customer Experience Specialist to elevate our client interactions. This flexible role offers the perfect blend of remote and in-office work (20 hours/week), ideal for students or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a fast-growing tech solutions company.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries for our suite of digital productivity tools
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service protocols
- Identify upsell opportunities for premium service packages
- Participate in bi-weekly team training sessions
- Contribute to customer feedback analysis for product enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in tech or retail
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently with minimal supervision
- Valid Kansas driver's license (occasional site visits required)
- Flexible availability including evenings and weekends