Job Description
Join our dynamic team at Southwest Solutions Group and become a vital part of Albuquerque's growing tech community! We're seeking a passionate Part-Time Customer Experience Specialist to deliver exceptional service to our diverse clientele. This flexible position (20-25 hours/week) offers competitive pay, remote options, and growth opportunities within a supportive environment. If you're a people-person with strong problem-solving skills, we want to hear from you!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document interactions and maintain accurate customer records
- Identify opportunities to improve service processes and customer satisfaction
- Participate in weekly training sessions to stay updated on products
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficient in CRM software and Microsoft Office Suite
- Exceptional communication and active listening skills
- Ability to multitask in a fast-paced environment
- Spanish bilingual proficiency strongly preferred
- Reliable internet connection for remote work option