Job Description
We are seeking a driven and empathetic Part-Time Customer Experience Associate to join our award-winning team in downtown Chicago. In this role, you will serve as the face of our brand, ensuring every client interaction is seamless, professional, and solution-oriented.
Whether assisting with technical troubleshooting or guiding users through our platform, your ability to communicate clearly and patiently will be key to our success. We offer a flexible schedule that allows you to work around your life while building a rewarding career in customer success.
What You Will Do
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Utilize CRM tools to accurately log customer feedback, issues, and interactions to maintain up-to-date records.
- Collaborate closely with the technical support and product teams to escalate complex issues and suggest product improvements.
- Conduct product walkthroughs and training sessions for new and existing clients to enhance product adoption.
- Resolve billing inquiries and process returns or exchanges efficiently while adhering to company policies.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications is preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills with a native-level command of English.
- Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g., Salesforce, Zendesk) is a strong plus.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work a flexible part-time schedule, including some weekends or evenings.
Apply today to join a team that values your contributions and invests in your growth!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Utilize CRM tools to accurately log customer feedback, issues, and interactions to maintain up-to-date records.
- Collaborate closely with the technical support and product teams to escalate complex issues and suggest product improvements.
- Conduct product walkthroughs and training sessions for new and existing clients to enhance product adoption.
- Resolve billing inquiries and process returns or exchanges efficiently while adhering to company policies.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications is preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills with a native-level command of English.
- Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g., Salesforce, Zendesk) is a strong plus.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be available to work a flexible part-time schedule, including some weekends or evenings.