Job Description
Launch your career in tech without a degree! Innovate Solutions Group offers a comprehensive paid training program for motivated individuals in Durham, NC. Join our dynamic team as a Customer Service Specialist and gain industry-recognized certifications while earning competitive pay. No prior experience required – just your drive to succeed! Our 8-week training program covers CRM systems, communication strategies, and technical troubleshooting. Upon completion, transition directly into a full-time role with growth opportunities into team leadership and technical support. Enjoy benefits including health insurance, retirement plans, and paid time off from day one of your permanent position.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Utilize Salesforce and Zendesk to manage customer inquiries and cases
- Collaborate with technical teams to resolve complex issues
- Maintain detailed documentation of customer interactions
- Identify upsell opportunities based on customer needs
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (degree not required)
- Strong communication and problem-solving skills
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible hours including weekends
- Passion for customer service and technology
- Valid North Carolina driver's license (for occasional field visits)