Job Description
Join our dynamic team at Global Connect Solutions in Fort Wayne, Indiana! We're seeking Immediate Hire Customer Service Specialists with a passion for helping others. As a foreigner-friendly workplace, we welcome diverse backgrounds and provide comprehensive onboarding support. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your skills thrive. Apply today and start your career journey in one of Indiana's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to ensure customer satisfaction
- Maintain accurate customer records and documentation
- Meet monthly performance metrics for response time and resolution
- Participate in ongoing training for product/service updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Fluent English proficiency (written and verbal)
- Basic computer literacy with typing skills (40+ WPM)
- Previous customer service experience preferred
- Ability to work flexible hours including weekends
- Strong problem-solving and communication skills
- Valid work authorization in the United States
- Willingness to relocate to Fort Wayne area