Job Description
Are you a high-performer who thrives in the night?
Apex Tech Solutions is urgently hiring a Night Shift Technical Support Specialist to join our dynamic team in Tampa, FL. We are looking for problem-solvers who want to make a real impact while enjoying the flexibility of working the overnight shift.
As a leader in the IT support sector, we offer a competitive pay structure, comprehensive benefits, and a culture that values your well-being and technical expertise. If you are ready to take the next step in your career, we want to hear from you today.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Flexible Shifts: Full-time night shift opportunities available immediately.
- Growth: Clear pathways for advancement within the company.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees and clients via phone and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently during night operations.
- Monitor system performance and alert the team to any critical outages or anomalies.
- Document all technical interactions, resolutions, and workarounds in our knowledge base.
- Escalate complex technical problems to senior engineers while keeping stakeholders informed.
- Maintain a professional and helpful demeanor during peak support hours.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- 1+ years of experience in IT support, help desk, or customer service (Night Shift experience is a plus).
- Strong knowledge of Windows, Linux, and common office applications.
- Excellent written and verbal communication skills.
- Ability to troubleshoot problems independently and work under minimal supervision.
- Must be legally authorized to work in the United States.