Job Description
Welcome to Apex Logistics Solutions, a premier provider of supply chain and logistics support services. We are currently expanding our operations and looking for a dedicated Night Shift Support Specialist to join our Kansas City team.
This is a Direct Hire position offering long-term stability, competitive benefits, and a shift differential for working the night shift. We are seeking individuals who are self-motivated, detail-oriented, and ready to contribute to a high-performance environment.
Why Choose Apex Logistics?
- Competitive Pay: Earn $22.00 - $26.00 per hour with guaranteed hours.
- Comprehensive Benefits: Medical, dental, and vision insurance starting day one.
- Professional Growth: Clear career path within the logistics sector.
- Night Shift Premium: Additional compensation for working overnight hours.
If you are ready to start a rewarding career in a stable company, we want to hear from you.
Responsibilities
- Manage and respond to high-volume customer inquiries via phone and email during the night shift.
- Resolve complex technical issues and logistical concerns with a focus on customer satisfaction.
- Enter and verify data accurately in the company's CRM and inventory management systems.
- Collaborate with the day-shift operations team to ensure seamless workflow continuity.
- Adhere to all safety protocols, quality assurance standards, and company policies.
- Monitor system performance and report any anomalies or technical glitches immediately.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call center, or logistics support is highly desirable.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong computer proficiency with Microsoft Office Suite and CRM software.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during the night.