Job Description
Are you looking for a rewarding career in a dynamic environment? Apex Logistics Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our growing team in Seattle, WA.
We are offering a Direct Hire position with competitive pay and excellent benefits. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!
Why Join Us?
- Shift differential of $3.00/hr for night shifts.
- Health, Dental, and Vision insurance.
- Retirement savings plan (401k).
About the Role:
As a Night Shift Specialist, you will be the face of our company during our peak operational hours. You will handle high-volume customer interactions and ensure our clients receive top-tier service 24/7.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during the night shift.
- Log and track all customer interactions in the CRM system accurately.
- Identify and troubleshoot technical or logistical issues for clients.
- Collaborate with the day-shift team to ensure seamless handovers.
- Adhere to company policies and safety protocols at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer support or logistics preferred.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication and problem-solving skills.
- Proficiency with Microsoft Office Suite and CRM software.