Job Description
We are seeking a reliable and detail-oriented Night Shift Operations Specialist to join our growing team in London. In this pivotal role, you will ensure seamless business continuity during off-hours, supporting our global clientele with critical technical assistance and operational oversight.
At Apex Global Services, we value the unique perspective that night shift professionals bring to the table. Enjoy a quieter work environment, reduced distractions, and the autonomy to manage your workflow effectively. If you thrive in a 24/7 operational environment and have a passion for customer satisfaction, we want to hear from you.
Responsibilities
- Monitor and manage ticket queues during night shifts to ensure rapid response times.
- Provide technical support and troubleshooting for enterprise software solutions.
- Conduct nightly system health checks and generate performance reports.
- Collaborate with day-shift teams to hand over critical issues and updates.
- Ensure data accuracy and compliance with company security protocols.
- Maintain a professional and helpful demeanor in all customer interactions.
Qualifications
- Minimum of 2 years of experience in customer support or operations.
- Strong proficiency in Microsoft Office Suite and ticketing systems (e.g., Zendesk, Jira).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection is mandatory.
- Flexibility to work rotating night shifts, including weekends and holidays.