Job Description
Are you a night owl who thrives in a quiet, focused environment? TechNova Solutions is seeking a highly skilled Night Shift IT Support Specialist to join our growing team in Virginia Beach, VA. In this pivotal role, you will ensure the seamless operation of our IT infrastructure while enjoying the unique benefits of the night shift, including a quieter work atmosphere and no rush-hour commute.
We are looking for a problem-solver who can troubleshoot complex technical issues and provide top-tier support to our employees. If you are ready to elevate your career with a premium company that values work-life balance and technical excellence, apply today.
Responsibilities
- Monitor system performance and proactively resolve technical incidents during the night shift.
- Provide Tier 1 and Tier 2 technical support to internal staff via helpdesk ticketing systems.
- Perform hardware installations, software updates, and patch management.
- Document all troubleshooting steps, incidents, and resolutions in our knowledge base.
- Collaborate with the day-shift team to ensure smooth 24/7 coverage and handovers.
- Assist in the administration of Active Directory and network security protocols.
Qualifications
- High school diploma or GED; Associate’s degree in Computer Science or IT preferred.
- 1-3 years of experience in IT support, helpdesk, or system administration.
- Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Strong knowledge of Windows and macOS operating systems.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently with minimal supervision.