Job Description
Welcome to TechNova Solutions, where we are redefining the future of customer experience. We are seeking a highly motivated and detail-oriented Night Shift Customer Support Specialist to join our dynamic team in Seattle, WA.
Are you a night owl who thrives in a quiet environment? Do you have a passion for helping others and solving complex problems? We offer a competitive salary, comprehensive benefits, and a supportive culture that values work-life balance. Join us to make a difference while enjoying the unique perks of the night shift.
Why Choose Us?
- Flexible Scheduling: Dedicated night shift hours to maximize your personal time.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Remote Options: Work from the comfort of your home or our Seattle office.
- Growth Opportunities: Clear pathways for career advancement within the tech industry.
We are looking for someone who can handle the pressure of a 24/7 support environment with grace and efficiency.
Responsibilities
- Resolve incoming customer inquiries via phone, email, and live chat during designated night shift hours.
- Diagnose and troubleshoot technical issues with precision and empathy to ensure customer satisfaction.
- Document all interactions, resolutions, and customer feedback in our CRM system accurately.
- Collaborate with day-shift engineering and product teams to escalate and resolve complex issues.
- Maintain a high level of product knowledge to provide accurate solutions without needing extensive research.
- Ensure a seamless customer journey and maintain a positive brand reputation during off-hours.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- 1+ years of experience in customer support, technical helpdesk, or a related field.
- Ability to work flexible night shifts, typically from 10:00 PM to 6:00 AM.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace (for remote roles).
- High school diploma or equivalent; Associate degree in IT or Customer Service preferred.
- Proficiency with ticketing systems (e.g., Zendesk, Salesforce, Jira) is a plus.