Job Description
Join Our Elite Night Team in Raleigh, NC
Are you a self-starter who thrives in a quiet environment? Apex Operations Corp is seeking a dedicated Night Shift Support Specialist to join our high-performance team. If you prefer a calmer work environment and want to avoid the rush hour traffic, this is the perfect opportunity for you.
As a Night Shift Specialist, you will play a crucial role in ensuring our clients receive top-tier assistance during off-hours. We offer a competitive salary, comprehensive benefits, and a supportive culture that values work-life balance. Don't miss this chance to advance your career in a stable and rewarding environment.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during night shift hours (10:00 PM - 6:00 AM).
- Troubleshoot and resolve technical issues and account inquiries efficiently with minimal supervision.
- Document all interactions and solutions in our CRM system accurately and timely.
- Collaborate with the day shift team to ensure seamless continuity of service and handovers.
- Maintain a high level of professionalism, empathy, and confidentiality at all times.
- Identify and escalate complex issues to the appropriate department for resolution.
Qualifications
- High school diploma or equivalent required; Associate’s degree or technical certification is a plus.
- Previous experience in customer support, call center, or technical helpdesk roles is preferred.
- Strong computer literacy and proficiency with Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills with a focus on clarity.
- Must be reliable, detail-oriented, and able to work rotating night shifts.