Job Description
Join our award-winning customer experience team at Tampa Bay Solutions! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional support during peak weekend hours. This role offers flexible scheduling, competitive pay, and opportunities for advancement in a dynamic, fast-paced environment. Enjoy weekends off while making a real impact on our clients' satisfaction.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues using CRM systems
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Maintain detailed documentation and performance metrics
- Participate in weekend team training and improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-contact environments
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to work independently while maintaining team collaboration
- Strong problem-solving skills under pressure
- Weekend availability (Saturday/Sunday shifts) and reliable transportation
- High school diploma or equivalent; college degree preferred