Job Description
Join our dynamic team at Detroit Community Services and make a difference in your community! We're seeking passionate Weekend Shift Customer Service Associates to deliver exceptional support to our clients while enjoying a flexible schedule and competitive pay. This role offers the perfect opportunity to work weekends only, allowing you to balance your personal and professional commitments. Our inclusive environment values teamwork, growth, and community impact, making it an ideal fit for individuals seeking meaningful part-time work in Detroit.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person interactions
- Manage client inquiries and resolve issues efficiently with empathy and professionalism
- Process transactions accurately and maintain detailed records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Support weekend events and community outreach initiatives
- Adhere to company policies and maintain confidentiality of sensitive information
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or retail experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently and as part of a team
- Flexibility to work weekends (Saturday/Sunday) with potential holidays
- Valid Michigan driver's license (if required for occasional travel)