Job Description
Join our dynamic team as a Weekend Customer Service Specialist and become the face of Baltimore's premier service provider! We're seeking enthusiastic professionals to deliver exceptional experiences during high-traffic weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions directly impact our community's satisfaction. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today and start making weekends brighter for Baltimore residents!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions and resolve service issues using CRM systems
- Maintain accurate records of customer interactions and service metrics
- Collaborate with weekday teams to ensure seamless service continuity
- Adhere to all company policies and regulatory compliance standards
- Identify opportunities for service improvement and escalate complex issues
- Support facility operations during peak weekend hours
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Strong verbal communication and conflict resolution skills
- Proficiency with Microsoft Office and customer service software
- Ability to work independently with minimal supervision
- Flexible schedule availability (Saturday/Sunday shifts, 6am-6pm)
- Valid Maryland driver's license (if applicable to role duties)
- Basic knowledge of Baltimore geography and local services