Job Description
We are urgently hiring for a dedicated Night Shift Customer Support Specialist in Fort Worth, Texas. Join our elite team and enjoy the flexibility of working while the rest of the world sleeps. We offer competitive pay, comprehensive benefits, and a supportive work environment.
As a key member of our support team, you will troubleshoot technical issues and provide top-tier service to our clients. If you are looking for a stable career with growth potential, this is the perfect opportunity for you.
Responsibilities
- Provide technical assistance and troubleshooting for customer inquiries via phone and email.
- Manage and resolve a high volume of support tickets within Service Level Agreements (SLAs).
- Maintain accurate and up-to-date records of all customer interactions in our CRM.
- Collaborate with the day-shift engineering team to escalate and resolve complex issues.
- Identify trends in customer issues and suggest process improvements.
- Ensure a professional and empathetic communication style at all times.
Qualifications
- High school diploma or GED required.
- Strong computer literacy and familiarity with web-based applications.
- Excellent verbal and written communication skills.
- Ability to work night shifts (10:00 PM - 6:00 AM) and occasional weekends.
- Self-motivated with the ability to work independently.
- Reliable high-speed internet connection.