Job Description
Are you looking for a rewarding career with competitive pay and flexible night shift hours? Apex Innovations is currently hosting a hiring event for Night Shift Customer Support Specialists in Boston, MA.
We are seeking reliable, detail-oriented individuals to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring their needs are met with efficiency and empathy. We offer a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan.
Why Join Us?
- Competitive hourly rate ($22 - $28/hr).
- Shift: 10:00 PM - 6:00 AM.
- Modern office environment in Boston.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat during night hours.
- Troubleshoot and resolve technical issues and account inquiries promptly.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Escalate complex issues to senior support staff when necessary.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required.
- Minimum of 1-2 years of experience in customer service or technical support.
- Strong communication skills (verbal and written) with a focus on clarity.
- Ability to work independently and maintain focus during night shifts.
- Proficiency with basic computer applications and CRM software.