Job Description
Are you a night owl looking for a rewarding career that fits your schedule?
Apex Support Solutions is seeking a dedicated Night Shift Customer Support Representative to join our high-performing team in Austin, TX. We are looking for individuals who thrive in a quiet environment and excel at solving problems with empathy and precision.
In this role, you will be the voice of our brand, assisting clients through complex technical inquiries and ensuring their satisfaction. We offer a competitive hourly rate, comprehensive benefits, and a supportive culture that prioritizes your well-being.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat during late-night hours.
- Resolve technical issues and product inquiries with speed and accuracy.
- Document all customer interactions and account updates accurately in our CRM system.
- Stay updated on product features, policies, and troubleshooting procedures.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a professional demeanor and de-escalate situations effectively.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving skills and attention to detail.
- Availability to work 10:00 PM - 7:00 AM (Monday through Friday).