Job Description
Are you looking for a stable job with flexible hours? Apex Support Solutions is currently hiring dedicated Night Shift Customer Service Representatives to join our growing team in Oklahoma City. We offer a competitive hourly rate with a night shift differential, comprehensive benefits, and the opportunity for immediate advancement.
As a Night Shift Rep, you will be the first point of contact for our valued clients, ensuring their needs are met with empathy and efficiency. If you are self-motivated and thrive in a fast-paced environment, we want to hear from you!
Why Join Us?
- Immediate Start: Get hired today and start earning tomorrow.
- Night Shift Differential: Earn up to $3.00 more per hour for working overnight shifts.
- Modern Facilities: Work in a state-of-the-art, climate-controlled call center.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
Responsibilities
- Handle high-volume inbound and outbound customer calls regarding products, services, and account inquiries.
- Resolve customer complaints and issues efficiently while maintaining a professional and empathetic demeanor.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the support team to improve service processes and customer satisfaction scores.
- Adhere to all call scripts and quality assurance standards to ensure brand consistency.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must be available to work nights, including weekends and holidays.
- Strong computer literacy and ability to navigate multiple software applications.
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.