Job Description
Are you a night owl looking for a rewarding career in Nashville, TN? Metro Night Support Solutions is seeking a dedicated Night Shift Customer Service Representative to join our growing team. In this role, you will be the voice of our brand during the evening hours, ensuring our clients receive exceptional support when they need it most.
Enjoy the perks of working the night shift: avoiding rush hour traffic, enjoying a quieter office environment, and earning competitive hourly pay with potential performance bonuses.
Responsibilities
- Manage incoming customer inquiries via phone and email during the 11:00 PM - 7:00 AM shift.
- Resolve complex issues and escalate tickets when necessary to ensure 100% customer satisfaction.
- Accurately update customer databases and track service requests in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and safety guidelines.
- Maintain a professional and empathetic demeanor under pressure.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or call center operations is preferred.
- Must be available to work nights, weekends, and holidays as required.
- Strong verbal communication and active listening skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to work independently with minimal supervision.
- Reliable transportation is required (as we do not offer shuttle services).