Job Description
Join our dynamic team at TechSavvy Solutions as a Junior IT Support Specialist! This is your opportunity to launch a rewarding career in technology while providing critical support to our growing client base. We're seeking motivated entry-level professionals passionate about problem-solving and customer service. Our collaborative environment offers comprehensive training and mentorship to help you develop into a confident IT professional. Enjoy competitive benefits, professional development opportunities, and the chance to work with cutting-edge technology in Fort Worth's thriving tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with senior IT staff to resolve complex technical challenges
- Assist with system updates, security patches, and software deployments
- Deliver exceptional customer service with clear communication and empathy
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service-oriented mindset with patience and professionalism
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred but not required