Job Description
Are you looking to launch a rewarding career in Information Technology? Apex Digital Solutions is currently seeking motivated Entry Level IT Support Associates to join our growing team in Colorado Springs, CO. We value talent and potential over experience, offering comprehensive on-the-job training and a clear pathway for professional advancement.
In this role, you will be the first point of contact for our internal clients, ensuring our technology infrastructure runs smoothly. If you have a knack for problem-solving and a passion for technology, we want to hear from you.
Why Join Apex Digital?
- Zero Experience Required: We provide full training to get you certified and job-ready.
- Career Growth: We promote from within; many of our managers started in entry-level positions.
- Modern Environment: Work with cutting-edge technology in a collaborative office culture.
Apply today and take the first step towards your future in tech!
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Document all technical issues, resolutions, and user feedback in the ticketing system.
- Monitor system performance and alert senior staff of potential outages.
- Collaborate with the IT team to implement software updates and security patches.
- Maintain a professional and positive demeanor while assisting customers with their inquiries.
Qualifications
- High School Diploma or GED required.
- Familiarity with Microsoft Windows and Office Suite is a plus but not mandatory.
- Strong logical thinking and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to learn new technologies quickly and adapt to changing priorities.
- Reliable transportation for occasional on-site site visits.