Job Description
Join our dynamic team at TechSolutions Inc. as a Junior IT Support Specialist and launch your career in the heart of Dallas' thriving tech hub. We're seeking passionate tech enthusiasts ready to build foundational skills while supporting our clients' digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment designed for growth. This role offers hands-on experience with cutting-edge technologies and direct mentorship from senior engineers.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor system performance and troubleshoot security incidents
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred
- Valid driver's license for occasional site visits