Job Description
Launch your IT career in the heart of NYC! TechNova Solutions is seeking motivated Junior IT Support Specialists to join our dynamic team. No prior experience required – we provide comprehensive training and visa sponsorship for qualified international candidates. You'll gain hands-on experience in enterprise IT environments while working with cutting-edge technologies. This is your gateway to a thriving tech career in one of the world's most innovative cities.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity, security protocols, and system updates
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior IT staff on infrastructure projects
- Deliver exceptional customer service to internal stakeholders
- Participate in IT training programs and skill development workshops
Qualifications
- High school diploma or equivalent required; bachelor's degree preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Eligibility for US work visa sponsorship (H-1B, O-1, etc.)
- Valid driver's license (for occasional equipment transport)