Job Description
Launch your IT career in Virginia Beach with TechNova Solutions! We're seeking motivated entry-level professionals for our Junior IT Support Specialist role with full visa sponsorship. No prior experience required – we provide comprehensive training and mentorship to help you thrive in a dynamic tech environment. Join our innovative team and gain hands-on experience with cutting-edge technologies while building a stable future in the United States.
Responsibilities
- Provide first-level technical support for hardware/software issues
- Assist with network troubleshooting and system maintenance
- Document IT procedures and create user documentation
- Collaborate with senior team members on infrastructure projects
- Manage helpdesk tickets and prioritize user requests
- Participate in cross-departmental tech initiatives
- Conduct routine system audits and security checks
Qualifications
- Associate degree or equivalent technical certification (or pursuing)
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Valid work authorization (visa sponsorship provided)
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification