Job Description
Join our dynamic Fort Worth team as an entry-level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. At TechForward Solutions, we invest in talent through structured training programs and mentorship from industry experts. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement in the heart of the Dallas-Fort Worth tech corridor.
Our ideal candidate thrives in collaborative settings and possesses a strong desire to learn. You'll gain hands-on experience with cutting-edge technologies while supporting our diverse client base. We value creativity and fresh perspectives – no experience is required, just drive and dedication!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor network performance and security protocols
- Deliver exceptional customer service via phone, email, and chat
- Participate in cross-departmental IT projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs and work in server environments
- Valid driver's license required