Job Description
Are you looking for a rewarding career in Anchorage without the burden of a four-year degree? Alaska Digital Solutions is currently hiring a Technical Support Specialist to join our growing team. We offer a Generous Sign-On Bonus and a culture that values hands-on experience over paper credentials.
We are a leading provider of IT solutions across the state, and we are looking for motivated individuals who want to build a future in technology. If you have a knack for problem-solving and a passion for helping others, we want to hear from you.
Why Apply?
- Sign-On Bonus: Receive up to $3,000 upon meeting all start requirements.
- No Degree Required: We focus on your skills and ability to learn.
- Competitive Pay: Earn between $48,000 and $65,000 annually.
- Full Benefits Package: Health, dental, vision, and 401(k) matching.
Join us and take the next step in your technical career today.
Responsibilities
- Provide tier-one and tier-two technical support to internal employees and external clients.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain desktop computers, printers, and mobile devices.
- Document all support tickets, resolutions, and technical procedures in our CRM system.
- Collaborate with the IT team to implement new software updates and security patches.
- Conduct on-site visits to remote sites within the Anchorage area as needed.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in IT support, help desk, or customer service is preferred but not mandatory.
- Strong understanding of Windows operating systems and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Valid driver's license and willingness to travel locally.