Job Description
Launch your tech career without a degree! TechForward Solutions offers a comprehensive paid training program for aspiring IT Support Specialists in Madison. Our 12-week curriculum covers network fundamentals, cybersecurity basics, cloud technologies, and troubleshooting – all while earning a competitive salary. No prior experience required! Join our innovative team and gain hands-on experience with industry-standard tools. This is your opportunity to transform your passion for technology into a stable, high-demand career. Apply today and start your journey toward professional growth!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers to resolve complex technical challenges
- Participate in ongoing training modules to expand technical expertise
- Monitor system performance and implement security best practices
- Deliver exceptional customer service through clear communication
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong problem-solving and critical thinking abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent verbal and written communication skills
- Ability to work independently and in team environments
- Willingness to learn new technologies through structured training
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation