Job Description
Join our dynamic team immediately! Detroit Metro Solutions is seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional support to our growing client base. This urgent opportunity offers flexible scheduling and competitive compensation for motivated individuals ready to start right away. Perfect for students, career changers, or those seeking supplemental income in Detroit's vibrant economy.
You'll be the frontline of our operations, handling inquiries with professionalism and resolving issues efficiently. Enjoy a collaborative environment with comprehensive training and career advancement potential. Apply today to begin your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Process orders, returns, and service requests using internal CRM systems
- Document interactions and maintain detailed customer records
- Collaborate with support teams to resolve complex issues
- Identify opportunities to improve customer experience
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible shifts including evenings/weekends
- Excellent typing speed (minimum 40 WPM)
- Positive attitude and resilience in fast-paced environments
- Valid work authorization for US employment